Customer service from FactoryOutletStore helped me get the headset I needed. Originally, I was sent a defective unit, but the customer support made a great save by helping me return the product. They sent me another unit and it works great.
This headset is a life saver. Clear audible speech. Lightweight, and fits okay with the over-ear loop. The over-head band helps a bit for longer use and better snug fit--and can also make calls more audible with the better fit.
Battery life and portability is a challenge. I use the headset so much throughout the day while moving around, I have a hard time getting it back on the cradle to charge long enough to keep the battery alive.
The system has good range between base. The unit is really made for the base to stay in place, but my job requires me to travel and bring the unit with me to dock with a new phone every day. The contacts are a bit fragile, but for common use in a fixed location, this unit is unbeatable.
GOOD MORNING-I HAVE USED PLANTRONICS FOR MANY YEARS. LATELY IT SEEMS THE QUALITY HAS BEEN DEGRADING RAPIDLY. THIS LAST ITEM WILL BE THE ONE THAT TAKES ME OVER THE EDGE. IT LASTED ALL OF ONE WEEK BEFORE IT FAILED.