This is my 2nd headset of this make & model. My first from Factory Outlet Store. It performs as well as the past unit I had with no blemishes. If it was refurbished, I could never tell! Excellent product & service.
Best unit I have tried as of yet. Very comfortable, plenty of volume and has volume control, connects to computer and to phone at the same time, lasts about 6 hours on one charge, charges in about 30 minutes.
I tired another brand before this Plantronics 5200 and the sound quality was not good at all. I decide to try a more expensive one and also recommended by my son, and its the very best. I especially love when my phone rings my 5200 gives me the option to answer or ignore. By speaking "answer" the call connects :).
The Voyager 5200 is a great Bluetooth Headset I have been using them for years and I am in noisy environments. But the reconditioned one I received from the Factory outlet store was intermittently not working properly. Intermittent problems in electronics can be very hard to find and fix so I understand how this one got by the refurbishing and repair department. But I can tell you that the return process and receiving a refund was painless. Thank you Factory Outlet store.
This is my THIRD Voyager 5200. It is the lightest, most comfortable, most well functioning headset I have ever had (said the former telephone operator).. And NOW that I have found Factory Outlet Store, I will buy all of my headsets from them from now on! They have much better prices than other online stores that I frequent. .