been using plantronics /poly products on and off for 15 years. this premium headset does a great job. reduces outside noise very well, even loud mechanical interruptions. works with every conference app so far, including but not limited to zoom, teams, & web based tools. crystal clear voice audio for me, and my colleagues can hear me just fine with no distortion. nice range too. my only complaints are this: i hear random headset alerts that mute is on, which i find unnecessary and disruptive; the headset sometimes turns mute off on its own, and if anything external touches the headset or boom (like my hair) i can hear the echo. other than that, it’s a solid choice.